Diebold: Enhancing Field Service Efficiency Through Video Collaboration

June 2, 2016
Diebold, a financial self-service and security corporation that services ATMs and physical security devices, is leveraging real-time mobile collaboration technology to transform the operations of its field service organization in the U.S. The solution leverages Samsung Galaxy smartphones on Verizon’s 4G network in combination with Librestream’s Onsight video collaboration application. The ability to collaborate in real-time using video has had a strong impact on the effectiveness of Diebold's field service training and helped the company improve key success metrics, such as first-time resolution rates for service calls.
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